FAQs

sHIPPING pOLICY

We are currently shipping items out 1 - 5 days depending on the timing of your order. Due to time constraints, we will be collecting orders and going to the post office once to twice a week depending on volume. All items are sent via USPS.

A few very important things to note:

1) All packages are fully insured for loss or damage. However, a loss of package due to incorrect shipping information provided by the customer is not covered. In the event an incorrect shipping address is provided, once the item has been returned to Clover Soapworks LLC, it will only be reshipped once the shipping has been paid in full by the customer again.

2) Please DOUBLE and TRIPLE check you have provided the correct address. Please make sure to include your UNIT # or APARTMENT # if you have one. The leading cause of items being returned/lost is due to an insufficient/wrong address.

3) Clover Soapworks LLC is not responsible for any delays once the packages has been handed off to the USPS but will make every effort to assist in resolving the delay.

CANADA & Other sHIPPING pOLICY

We are now offering shipping to Canada and select locations! A few very important things to note:

1) Due to the global pandemic and Canada/US customs, you may experience a lengthy delay in the receipt of your package. Expect delays. Clover Soapworks LLC is not responsible for any delays once the packages has been handed off to the USPS but will make every effort to assist in resolving the delay. Additionally, expect general delays around the holidays due to the increased shipping times - it is not uncommon for packages to take upwards of 2 to 4 weeks to arrive.

2) Please DOUBLE and TRIPLE check you have provided the correct address. Please make sure to include your UNIT # or APARTMENT # if you have one. The leading cause of items being returned is an insufficient/wrong address.

3) Clover Soapworks LLC does not collect any taxes (VAT, GST, HST, or any other taxes) related to purchases made in Canada or other select locations. You are responsible for any and all taxes that result from your purchase. Any orders returned/not delivered/lost due to the failure to pay these taxes by the customer will not be refunded. If the package is returned to Clover Soapworks LLC, it will only be reshipped once the shipping has been paid in full by the customer again.

4) All packages are fully insured for loss or damage. However, a loss of package due to incorrect shipping information provided by the customer is not covered. In the event an incorrect shipping address is provided, once the item has been returned to Clover Soapworks LLC, it will only be reshipped once the shipping has been paid in full by the customer again.

5) Shipping $ tiers are based on the weight of the products. There are currently four tiers and their rates are as follows:

0 - 1 LB: $13.00
1 - 2 LB: $17.00
2 - 3 LB: $21.00
3 - 4 LB: $28.00

Orders over 4 lbs are not able to be shipped due to weight restrictions placed by the shipper.

return policy

Due to the personal nature of items sold, we cannot accept returns. If you have a problem with your order, please reach out to us and we will try to make it right!

why don’t my items look like the one listed?

Due to the handmade nature of all of the items presented, we cannot guarantee that all items will have the same appearance. However, they should be close in nature to the one you have ordered.

INGREDIENTS

We attempt to source all of our ingredients from reputable, cruelty free, clean, and ethical sources. Please see below for sources of ingredients:

Organic Palm Oil - Palm Done Right - to learn more about how Palm Done Right and how they are changing the game, please visit:
https://palmdoneright.com/

Micas - Nurture Soap - to learn more about Nurture Soap and their cruelty free and ethical sourcing pledge, please visit:
https://nurturesoap.com/

Fragrances/Essential Oils - Various - all fragrance/essential oil sources are committed to providing fragrances/essential oils that are high-quality, phthalate, and paraben free. Additionally, all premium fragrances are used at, or below, usage rates using IFRA guidelines - to learn more about this please visit:
https://ifrafragrance.org/

Allergy Warning

We use a large variety of different ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. It is important that you are aware of ingredients/allergens that could affect you and know that it’s possible they may have been in contact with one of our products. If any products cause irritation, discontinue use immediately and consult a physician. Please contact us if you have more questions.

general product warnings and cautions

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. All products are for external use only. Clover Soapworks LLC is not responsible for any injuries or accidents that result from the use/misuse of our products.